Our distribution warehouse is based in Bocholt, Germany and we will use Deutsche Post, UPS, DPD or GLS to deliver your order. Orders are dispatched Monday to Friday (excluding public holidays).
Once your order has been packed and assigned a tracking number at our warehouse, it is not possible for us to amend your delivery details. You can do this by contacting the relevant courier once your order has been scanned by them.
Orders for Swiss and Norwegian customers should be received within 5-7 working days (subject to customs delays). Orders are shipped excluding VAT and Import Duty, which may be payable to the courier upon delivery.
The delivery time for International orders does vary from country to country, on average most international orders will be delivered within 2-4 working days.
Here are estimated delivery details for some of our most popular European destinations.
Austria 2-3 working days
Belgium 2-4 working days
Denmark 2-4 working days
France 2-4 working days
Germany 1-2 working days
Italy 5-7 working days
Netherlands 1-2 working days
Norway 5-7 working days
Spain 5-7 working days
Switzerland 5-7 working days
Please note, these are only estimations as we cannot predict courier delays, especially during busy periods.
We hope you are 100% happy with your order but should anything be wrong please contact us via email quoting your order number (this can be found in the top left hand corner of your invoice and begins with the letters DRFC).
• email: help@dragonalliance.info
If you wish to return your order in accordance with the website Terms of Use and General Conditions ("Exercising Your Right of Withdrawal" at paragraph V C, for non-defective goods) you may wish to use this cancellation form to notify us but it is not obligatory, you can simply follow our standard return process outlined below.
How to return an item:
Please use the returns portal below only if you are located in one of the following countries:
Belgium, the Netherlands, Germany, Luxembourg, Denmark, France, Austria, Poland, Hungary, Lithuania, Sweden or Czech Republic
https://dragonalliance.orders.fulfilmentcrowd.com/find-my-order
Please quote your order number (this can be found in the top corner of your invoice and begins with the letters DRFC or on any order confirmation emails we have sent you), postcode and last name, and include the reason for return when prompted. Return your item(s), including all packaging and accessories using the return label provided. Please note a fee will be deducted from your refund to cover return and processing costs. For customers in Belgium, the Netherlands, Germany and Luxembourg this will be €5.00. For customers in Denmark, France, Austria, Poland, Hungary, Lithuania, Sweden and Czech Republic this will be €10.00.
If you are not located within one of the above countries, please return your order to the following address, quoting your order number (begins DRFC) and reason for return:
Dragon Alliance c/o FulfilmentCrowd
Heinrich-Hertz-Straße 6
Bocholt
46399
Germany
We recommend re-using the original packaging for your return to make certain that the item will not be damaged in transit. All returns must be as new and unworn and include all protective films, tags and labels. We will not be held responsible for returns lost in transit and we reserve the right to refuse to refund any item which has been obviously used/worn or damaged. We will process the refund as per our website Terms of Use and General Conditions.
Refunds can only be made back to the card or payment method originally used to make the purchase.
If you are requesting a refund because the item is faulty or damaged, as a goodwill gesture we will also refund the return charges. Please email us to let us know your item is faulty, including images and a description of the fault.
IMPORTANT
To avoid your return being damaged in transit we recommend re-using the original packaging. It is recommended that you return the item using a trackable service. We will not refund incomplete or used items or be held responsible for returns lost in transit.
None of the above conditions will impact on your statutory rights as a consumer when goods are supplied faulty, or not as described. See our website Terms of Use and General Conditions section for more information.
Exchanges
We are unable to process exchanges due to fluctuating stock levels and variations in prices. We recommend returning unwanted items for a refund and re-ordering. Please contact our customer services department if you require any further information.
